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Call: (800) 905-7890
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FAQ's

Frequently Asked Questions


Q. What comes in a $60 book basket? How about a $75 basket?

A. Since each basket is individually selected, we have no standard list of what books go into each size basket. That’s what makes us unique! We can tell you, however, that depending upon the balance of paperback, hardcover and board books selected, the $60 basket contains 6 – 8 books. The $75 basket can feature the same number of books with the added bonus of a cuddly stuffed storybook character, or a lullaby CD, or it can simply increase by more board books.


Q. What stuffed animals do you offer?

A. In keeping with our love of books, most of the stuffed animals we carry are actual storybook characters – popped right out of the pages of a childhood classic and into the arms of a happy baby or toddler. These include Curious George, Olivia, Madeline, Pat the Bunny, and the bunny from Goodnight Moon, to name a few.

And, of course, the cuddly character is always accompanied by the appropriate matching book!


Q. If I want to send a smaller gift (not a basket), what do you offer?

A. At Once Upon A Time no gift is small … because each storybook leads children on adventures into great big wonderful worlds. However, if you’d like to spend a little less … our book bundles offer an opportunity to send a bunch of books, minus the basket. You can spend as little as $30 – 40 and get a great gift! These bundles are attractively wrapped in cellophane and ribbon – blue or pink – depending upon the sweet bundle who will be receiving the gift!


Q. How do you select the book to be included for the older sibling?

A. With your help, of course! Just tell us if we are honoring a big sister or a big brother and the age of the older sibling and we can match up the perfect book and label it for the new Big Brother or Big Sister!


Q. Can I request a specific book to be included in the basket?

A. Absolutely! We pride ourselves on our extensive and ever-growing selection; but, if you have a favorite which is not currently in our inventory, we can certainly special order it. In this case, the basket will not ship with our usual same day speedy service; but, it will go out in just a few days!


Q. What method of shipping do you use? How long will it take for my basket order to be filled and delivered?

A. We ship via UPS, unless a customer requests another carrier. We can also overnight ship via UPS or FedEx, although it will add considerably to the total cost. If you have a FedEx account, we can even overnight ship a baby basket and charge it accordingly. Basket orders are shipped out within 24 hours of when they are placed and most packages arrive within 1-3 days. In the case of shipments to the West Coast, it may take longer. We can provide you with more accurate shipping information when we have the actual destination of the package and are happy to do so!


Q. Can you ship a book basket internationally?

A. We are happy to ship packages out of the country. We can provide you with the shipping charges once we have the country and postal code of the recipient.


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